Open the app, choose your order, then tap Activate. Install the profile via QR or automatic setup and enable mobile data for that line when you are ready.

Most plans start only after the first successful connection in a supported country. You can install eSIM in advance and activate data later.

Most packages are data-only. You can still call and message through apps like WhatsApp, Telegram, FaceTime, or other internet services.

Yes, hotspot is available on most plans and devices. Speed and stability depend on local network conditions and your current data balance.

In most cases yes. You can top up or buy a new package on the same profile if your account and device support repeated activations.

Your phone must support eSIM and be carrier-unlocked. Check the supported models list before checkout to avoid activation issues.

Network quality depends on coverage, congestion, and roaming partner limits. Try toggling airplane mode, selecting network automatically, and restarting the device.

Make sure the eSIM line is enabled, data roaming is on for that line, APN is correct, and mobile data is assigned to eSIM. Then reconnect to the network.

Refund terms depend on plan status and issue type. Contact support with your order ID and device details so the team can review your case.

Support usually answers quickly in chat and email. For faster help, send ICCID, order ID, device model, and screenshots of your network settings.